I just applied for any engineering management position. They asked in the application submission process, "Tell us about your biggest achievement or personal success in customer support".
Personally, I think it's nice to have a space just for that sort of question, pre-interview, that doesn't take up space in the resume or in the cover letter, so I appreciate the question. This is what I said:
Jira is a powerful and highly customizable software project management tool. Because of its popularity and long-time presence in the industry, there is a myriad of add-on and integrations to the platform, including Slack and GitHub.
Large companies like Disney, Intel, Google, and so on are often show on a PM tool's list of clients. Take this with a grain of salt. While a department or two (or a dozen) might be using the software, the entire company is likely not using the software. The software is simply another tool to them. Don't equate quality with the size of the company using it.
Disclaimer: I like Trello. It's a dang good piece of software that I've been using the free version of for years, well before Atlassian bought it out from Fog Creek Software (now Glitch.com). That said, this isn't intended to be an endorsement for Trello or Atlassian for that matter.
Even at its most basic (free) level, Trello has a lot of cool functionality that lets your team run wild with managing projects, setting up calendar events, making to-do lists, setting up workflows and so on. But here's the thing with Trello — when you buy into the Business Class level at $10 per user per month (paid annually), you gain a whole lot of new features.
Or, When and Why You Should Pay for Notion Team
If you haven't heard of Notion, likely you've been under a rock somewhere. And good for you, keeping safe during this time of Covid-19! 😷
Notion touts itself as an all-in-one workspace, useful to create wikis, track notes, make tables of who-knows-what and a whole host of other features. Think Evernote meets Airtable smashed up with Microsoft OneNote, and MediaWiki, with a pinch of Asana and Trello, plus a lot more. And Notion is hyper-configurable, to boot.